1. Introduction

EntertainmentClub ("we", "our", "us") operates the website entertainmentclub.org (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit and use our Platform.

By accessing our Platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Platform.

2. Information We Collect

2.1 Information You Provide Directly

• Name and email address when contacting us via our contact form
• Any messages or enquiries you submit to our support team

2.2 Information Collected Automatically

• Browser type, version, and operating system
• IP address and approximate geographic location
• Pages visited, time spent on pages, and navigation paths
• Referring URLs and exit pages
• Device identifiers and session data

2.3 Cookie Data

We use cookies and similar tracking technologies. Please refer to our Cookie Policy for full details.

3. How We Use Your Information

We use collected information for the following purposes:

• To operate, maintain, and improve the Platform
• To respond to your enquiries and support requests
• To monitor and analyse usage patterns and platform performance
• To ensure compliance with our age verification requirements (18+)
• To detect, prevent, and address technical issues or abuse
• To send administrative communications (e.g., policy updates)
• To comply with applicable Australian laws and regulations

4. No Financial Transactions

EntertainmentClub does not collect, process, or store any financial information, payment card data, or banking details. Our Platform operates exclusively with virtual tokens that carry no external value and cannot be exchanged for anything.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist in Platform operations, subject to confidentiality obligations
• Legal Requirements: When required by law, court order, or governmental authority in Australia
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice
• Safety: To protect the rights, property, or safety of our users or the public

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Contact form submissions are retained for up to 12 months. Anonymised analytical data may be retained indefinitely.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights (Australian Privacy Act 1988)

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at supp@entertainmentclub.org.

9. Children's Privacy

Our Platform is strictly intended for adults aged 18 years and older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly.

10. Third-Party Links

Our Platform may contain links to responsible entertainment support organisations (GambleAware, NCPG, Gamblers Anonymous). These organisations have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last updated" date. Continued use of the Platform after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: supp@entertainmentclub.org
• Address: Level 14, 101 Collins Street, Melbourne VIC 3000, Australia
• Business Hours: Monday–Friday, 9:00 AM – 5:00 PM AEST